Terms of Service

Last updated: 5 November 2026

These terms apply when you browse or buy from Basko. Please read them before you place an order. By placing an order, you agree to them.

1. Who we are

Basko is operated by [LEGAL BUSINESS NAME], registration number [REGISTRATION NUMBER].
Physical address: [PHYSICAL ADDRESS]
Phone / WhatsApp: [PHONE / WHATSAPP]
Email: [EMAIL]

2. Products and prices

We describe and photograph our products as accurately as we can. Prices are shown in South African rand (ZAR). [VAT STATUS TO BE CONFIRMED]. Delivery within South Africa is free. If we list a product at an obviously wrong price, we'll contact you before processing your order and you may cancel for a full refund.

3. Orders

Your order is an offer to buy. We accept it when we send you an order confirmation email. If we can't fulfil your order, we'll tell you and refund you in full.

4. Payment

Accepted payment methods: [PAYMENT METHODS TO BE ADDED]. Payments are processed on a secure, encrypted checkout. We do not see or store your full card details.

5. Delivery

We deliver across South Africa, free of charge, usually within 7 to 12 days. See our Shipping policy for details.

6. Cancellations, returns and refunds

You may cancel within 7 days of receiving your goods under section 44 of the Electronic Communications and Transactions Act. Faulty or unsafe goods may be returned within six months under section 56 of the Consumer Protection Act. See our Refund policy.

7. Privacy (POPIA)

We process your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and our Privacy policy. We only collect what we need to process orders, give support and, if you opt in, send marketing emails, which you can unsubscribe from at any time. You may ask to access, correct or delete your information by emailing [EMAIL]. You may also lodge a complaint with the Information Regulator (South Africa).

8. Liability

We're responsible for losses that are a foreseeable result of us breaking these terms. Nothing in these terms limits or excludes your rights under the Consumer Protection Act, ECTA or any other law that cannot be excluded.

9. Complaints

If something goes wrong, contact us first at [EMAIL] and we'll do our best to sort it out. If you're not satisfied, you may contact the Consumer Goods and Services Ombud or the National Consumer Commission.